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Issue with Windows Server – Dec-2011

December 22nd, 2011 Administrator · Auro News

This post will be used to provide regular updates on the issue we are facing with one of our shared Windows servers.

24-Dec-2011 4am IST: All pending issues except the Plesk Control Panel login have been fixed. To resolve this issue, the server has to be put in maintenance mode. To minimize the downtime, we have asked the Plesk Parallels team to proceed with it during the day time today (Saturday early morning in Asia – Saturday midnight in Europe – Friday late night in North America). This is to minimize the inconvenience for users on the server who have not been affected by this issue. During this time, there will be interruptions due to reboot of the server. Please stand by for further updates on this.

 

23-Dec-2011 1pm IST: The backup of all sites on the server is now completed. We are escalating this ticket now to the Plesk Parallels team so that they can investigate and fix.

23-Dec-2011 5.30am IST: The Data Center team has asked us to decide if to go to Plesk Parallels team to investigate this issue or to restore the server.

We prefer going to Plesk Parallels team as they have almost always been able to fix the issue. Though there is a possibility that the Plesk team might also advise us to do a restore, trying them before restoring gives us a chance to get the server up and running without a restore. So we have decided to use that route. Before doing that, we are starting a backup process to backup the latest data on the server, so that in case of a major issue, we can restore to this latest version of the backup.

23-Dec-2011 3am IST: The DC team has decided to upgrade to the latest version of Plesk to see if this fixes the issue.

23-Dec-2011 1am IST: The DC team is still investigating the issue.

22-Dec-2011 11pm IST: Data Center team is still investigating the issue. They are trying to check if Plesk was moved to use MSSQL server as the database, as it appears it automatically switched to it (we do not change the default installation of Plesk on the server.)

Issue: On 22-Dec-2011 at 6pm IST, we realized that some the key services (such as Plesk Control Panel, Email services) were automatically switched off and we could not start the services even as an administrator on the server. While most of the clients on the server are unaffected, six clients have reported either loss of email access or issue with logging into the control panel. After attempting to fix it manually, we escalated it to the Data Center to investigate at around 9pm IST.

We will continue to update the status of this issue here on this post, until the issue is resolved.

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Auro Infotech Ex-employee Jaishankar passed away

December 12th, 2011 Administrator · Auro News

One of our ex-employees, Jaishankar, has passed away early this morning after fighting with cancer for quite a while.

It is one of the saddest days for us at Auro Infotech as he was not only our first employee, but one of the best we could have ever. He was extremely committed and hard working, and on a personal level a very humble person.

Jai, it was a honour knowing you and sincerely pray your soul rests in peace.

We offer our sincere condolences to his family and are taking steps to give them whatever support we can at this time

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Upgrading to SQL Server 2008

July 13th, 2011 Administrator · Auro News, Auro Team, Web Hosting

We are happy to announce that we are finally upgrading our Microsoft SQL Server from 2005 to 2008 this month.

As you all know, we have been providing Microsoft SQL Server with our Windows Servers for many years now. As a part of the continuous upgrade strategy, we are upgrading our SQL Server database from 2005 to 2008 this month.

Since MS SQL Server 2008 is backward compatible with MS SQL Server 2005 version, we expect this migration to be seamless. As always, we will make sure you are well aware of the upgrade process that impacts your sites, if you use SQL Server database. We will contact you before the upgrade and also let you know about the progress as we proceed. We expect this migration to be completed before the end of the month.

Please feel free to email us or call us if you have any questions on the same.

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WordPress 3.2 is here but is full of bugs

July 4th, 2011 Administrator · Auro News, General News, Open Source

WordPress team launched version 3.2 today to coincide with 4th July – American Independence Day. As the WordPress team has always delivered fully tested products in the past, we decided to take the plunge and upgrade to 3.2.

As we started using it, we realized the Manage Links feature was fully broken and we could no longer add or edit or delete any links. We gave the benefit of doubt to the WordPress team, as such minor issues do happen.

Then as we started adding new blogs, and then when we tried adding new images, it gave a serious error that file types were not recognized or something like that.

Now I know for a fact that this version has not been thoroughly tested and has bugs which is not worth using right away. So if a patch is released within a day or so, we will apply it or roll back to the previous version on our blog networks.

If you are planning to upgrade to v3.2, I strongly recommend waiting for a few days before doing so.

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Switching Servers for Website Hosting

May 4th, 2011 Administrator · Web Hosting

Many times we have come across scenarios where a client has their website hosted elsewhere and then they would like to switch hosting to our servers. During this process, we have always advised our clients to take a backup of their emails and files, before making the switch.

We realized that it would be helpful to all our clients if we publish the guidelines to be followed while moving their website to Auro Hosting. This blog is an attempt to provide an overview of the steps involved in handling the same. Please note that the scope of this migration is limited to Linux based accounts and so if you require help with Windows based accounts, please let us know and we will provide the details of the same.

When you are ready to switch to our servers, please do the following:

1. Backup of old site:
Remember to take the latest backup of all your files, databases, emails, etc.

Files: The backup of the files can be done using FTP. In order to do this, you should know your old site’s ftp server name, ftp user id and ftp password.

Databases: This has to be done by using the PHPMyAdmin tool which provides an option to ‘Export’ the entire database to a single sql file.

Emails: This has to be done manually for each email account. It is advisable to recommend each email user to actually setup an email client (eg. Outlook or Thunderbird) and download all emails from the old email server.

If you need help with this, please feel free to contact our support team and we will assist you with the same.

2. Automatic Restore of old site on new server:

If your old host uses CPanel (CPanel is a software that assists in managing the websites better), we will be able to take care of the migration in an automated manner, which will make sure the exact replica of your old hosting account is available on our server.

3. Manual Site Creation On New Server:

If the old host does not use CPanel, the restore process has to be done manually using the following steps:
Files: Use the FTP details sent to you along with the welcome email and upload the files under public_html folder. Any file in this location can be viewed from a browser after the ‘Nameserver Switch’ is completed.

Databases:
a. Login to the Control Panel (using the details given in the welcome email).
b. Go to MySQL Databases and create a new database, a new user account and allow this new user to have access to the database.
c. Open the PHPMyAdmin tool and click on ‘Import’ feature to import the sql. This will make sure the contents of the sql file are restored.

Though this task is time consuming, it is the only option available if CPanel Backup/Restore is not available.

Important Note: Please note that in this process, only the website related files will be restored. Emails and other data that are only available on the old server will not be restored and hence it is recommended that all emails be downloaded from the old server before the switch is made.

Emails: Login to the Control Panel and click on Email Accounts to manually create the email accounts. Once the nameserver switch and the propagation is completed, all emails will start getting delivered into the respective inboxes.

4. Nameserver Switch

Once the files, databases and email accounts have been restored/created, go to your domain control panel and change the nameservers to the nameservers given to you in your welcome email.

This switch takes about 48 to 72 hours to complete and once it is completed, the site will show up from the new server when you go to the website on your browser.

I hope the above steps are useful when taking care of the transfer of your website, but at any point if you face any issues, please feel free to contact our 24 by 7 support team.

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Team India wins Cricket World Cup – Congrats

April 3rd, 2011 Administrator · General News

India has won the Cricket World Cup after a gap of 28 years.

We at Auro Infotech congratulate Team India for their achievement and are proud of every one that made it happen.

Team India Rocks!

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New RBI Guidelines for using Paypal

January 28th, 2011 Administrator · Auro News

Just received an email from Paypal about changes coming to the account starting 1-Mar-2011

It is quite clear that the RBI wants all payments made to Indian Business Accounts via Paypal should be brought into banks in India, before they can be spent for export related expenses.

This is quite an interesting move as it will surely tighten the tracking of the flow of money – which has been quite difficult all these days.

After the confusion last year, we stopped using Paypal, but I guess it be worth giving it another chance to see if things have improved.

As part of our commitment to provide a high level of customer
service, we would like to give you a 30-day advance notice on
changes to our user agreement for India.

With effect from 1 March 2011, you are required to comply with
the requirements set out in the notification of the Reserve Bank
of India governing the processing and settlement of export-related
receipts facilitated by online payment gateways (“RBI Guidelines”).

In order to comply with the RBI Guidelines, our user agreement in
India will be amended for the following services as follows:

1. Any balance in and all future payments into your PayPal account
may not be used to buy goods or services and must be transferred
to your bank account in India within 7 days from the receipt of
confirmation from the buyer in respect of the goods or services; and

2. Export-related payments for goods and services into your PayPal
account may not exceed US$500 per transaction.

We seek your understanding as we continue to employ our best efforts
to comply with the RBI Guidelines in a timely manner.

We regret any inconvenience caused to you and hope the advance notice
will enable you to plan your future use of our services accordingly.
For further information, click here

https://email0.paypal.com/servlet/cc6?iitHiQTBCTQWVHKupgxHmjhpgMhlLJoQJhuV2VTV20G62fGv28w9GVRRRBRATRSVa61ab9VCdaWWRTCT7YRAYUW0VGf6be862GEw05VvwvV86fy6bEvb9VCSASVwzgzgG0b9VUDWDTVXLX

If you have any questions, please contact PayPal customer support by
logging into your PayPal account and clicking on “contact us” at the
bottom of the page. We sincerely thank you for your patience and
continued support.

Sincerely,

The PayPal Team

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Auro Shared Hosting New Year 2011 Offer

January 3rd, 2011 Administrator · Uncategorized

Auro Infotech is happy to announce our New Year Special offer on Shared Hosting where you can get our 1GB package with free domain and MS SQL Server for just Rs.999/- a year.

Our standard 1GB package is now only Rs.999/- per year (19.95USD per year) as a part of the New Year offer until 15-Jan-2011. (Service tax of 10.30% applicable).

This package also comes with Microsoft SQL Server databases included in it – besides the usual MySQL database. The features in this package are:

  • Free domain registration or transfer
  • 1GB Disk Space
  • 10GB Bandwidth usage per month
  • Unlimited MS SQL and MySQL databases
  • Unlimited Email Accounts
  • Unlimited FTP accounts
  • Unlimited sub domains and parked domains
  • Control Panel (Plesk on Windows server and CPanel on Linux server)
  • SMTP/POP3 with Webmail
  • Weekly Backups included
  • 24 by 7 support

This offer is applicable to new registrations as well as domain transfers. The offer is valid for the life of your account, which means that you just pay Rs.999/- each year during renewal and nothing more.

Also, this offer also qualifies for our Annual Auro Shared Hosting Customer Loyalty Rewards Programme.

Get your domain name and hosting account today by signing up today at New Year Promotion Order Online: https://auroinfotech.com/clients/cart.php

Note:

  1. 10.30% service tax will apply on all orders.
  2. MS SQL Server is available only on Windows servers.
  3. This special offer expires on 15-Jan-2011.
  4. During order placement, the domain cost will say Rs.450/-, accept it and the promotional discount will be applied right away. The final checkout will be only Rs.999/- as the total amount to be paid for this offer.

Please click here to contact us if you have any questions on this offer

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98 Server Issue – Status Updates

December 22nd, 2010 Administrator · Web Hosting

Status Update as of 6pm GMT (11.30pm IST / 1pm EST)

More than 90% of the sites have been restored now. We are now working on the final list of eight domains or so, which had corrupted backups and we could not recover. We are now working with the data center to connect the old secondary hard disk as the secondary hard disk now. (When we got a new primary hard disk, we moved the old primary hard disk as the secondary hard disk to start the restores). We hope to get the last good backup from these and restore these sites.

In any case, we expect to complete the remaining handful of sites within the next hour or so.

We will provide the next update in two hours from now and hopefully this nightmare will be behind us.

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Status Update as of 3pm GMT (8.30pm IST / 10am EST)

More than 50% of the sites have been restored.

Some of the site backups have been corrupted and hence we are manually copying from the original location (and not the backups). In these cases, we might have to manually recreate the email ids and database user ids, though the good thing is that we are making sure the emails and the data are not lost.

Due to the above issue our restoration is taking longer than planned.

In any case, we expect to complete the remaining 50% of the restorations within the next two hours or so.

We will provide the next update in two hours from now.

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Status Update as of 1pm GMT (6.30pm IST / 8am EST)

We have received control of the server and now we are restoring the accounts from the backups.

As mentioned earlier, we will notify each client by email as soon as their site is restored.

We expect this process to be completed in the next two to four hours.

Will update within the next two hours on this.

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Status Update as of 12 noon GMT (5.30pm IST / 7am EST)

The data center has confirmed that the server will be online any minute now. As soon as that happens, you should start seeing your sites back online.

If you have an emergency and your site is not up yet, please contact us at support@auroinfotech.com and we will make sure your site is back up immediately.

Even otherwise, we expect to get all the site back up within the next few hours. Each client will receive an email as soon as their website is up.

We will update you again within the next hour, as soon as we take possession of the server.

———————————————

Update as of  10am GMT (3.30pm IST / 5am EST)

Please note that the server is offline now. The data center is replacing the primary hard disk right now. We will update as soon as the server is back online. Once it is online, We will starting our restore process and you should see your sites come back online.

We will provide the next update in two hours from now.

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Status Update at 9am GMT (2.30pm IST / 4am EST)

Please note that the server will go offline at 9.30am GMT (3pm IST / 4.30am EST).

We expect to restore the sites on the new hard drive within four hours from then.

Please standby for our next update.

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Original Post:

Over the past three days, one of our servers (.98 server) has been having continuous hardware issues. In order to resolve this, the data center team has tried various solutions such as replacing the RAM, doing FCSK on the drives, replacing the chasis, etc.

At this point, they are recommending a complete formatting of the hard disks, which will cause the entire set of files to be lost.

In order to avoid losing all the content, we have identified an alternative solution.

We managed to get the server back up temporarily and have managed to get a backup of all the sites on the home directory of the respective sites.

The data center has arranged for a brand new hard disk ready for us to use now as the primary drive. They will load this disk and then load the current primary disk as the secondary so that we can restore all the sites back.

We expect this process to have a downtime of about twelve hours and have come up with a plan to minimize the same.

Please standby for an update on this.

Regards,
Server Support Team

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Important – 777 Permissions To Be Removed From All Servers

October 22nd, 2010 Administrator · Auro News, Auro Team, Auro Technology Research Program, eCommerce, General News, Open Source, Web Hosting

Due to the large scale phishing attacks happening on many of our sites due to the lack of security on many of the domains, we are taking certain steps to protect our servers and the sites from such attacks.

As a part of this, we are disabling 777 access to any website. To accomplish this, we are migrating our servers to SuPHP to secure our PHP and apache configurations. This move will make sure files cannot be written by everyone and will prevent the issue caused by the 777 permissions that were previously allowed on all files.

We are implementing this change in our shared servers on 30-Oct-2010.
suPHP is a tool for executing PHP scripts with the permissions of their owners. With this we have following advantages in shared hosting environment

No folders or files can have 777 permission and it cannot be owned by user “nobody”. This is one of the greatest advantage where we can secure the files and folders in the site as none can do anything other than the site owners.

This change will go in at midnight on 29-Oct-2010 and as of 30-Oct-2010 we will not allow any 777 access on any of our servers.

Site Owner should make following in their site
1. Make sure no 777 permission files or folders/directories present in the site. The recommendation is to change it to 755 for folders and 644 for files.
2. .htaccess file should not contain any php_value. Please move those values under php.ini file instead.

Please feel free to contact us if you need any help with this.

Resellers please pass this is to the respective site owners.

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