We try to regularly visit issues that have a pattern of recurrence and try to find solutions to it.

I have listed below three very common issues that are faced at Auro Infotech:

Issue: Employees give a committment, then fail to deliver and not even bother to give an update before the committed deadline. (Sometimes they dont even communicate till they are asked why they missed it.)

Scope for Improvement: Please note that every committment given by any employee is a committment made by Auro Infotech. In order to make sure we do not bring in bad name to the organization, we have to be cautious about meeting the deadlines.
In reality, every task or deadline can get delayed due to many many reasons. In these unavoidable scenarios, it is ok to be late, but it is required to inform the person to whom we committed to a deadline, before the deadline, with a reason and a revised deadline. Typically we will be able to find out much ahead of time that we might not be able to meet a deadline. As soon as we realize it, we have to communicate to the clients that we will be late and provide the reasons for the same. Along with it, we should also tell our clients a revised deadline when they can expect the results.

Issue: Whenever a meeting is called for, some of our employees think it is ok if they are late for meetings, etc. They also do not inform before hand to the meeting organizer that they will be late.

Scope for Improvement: Employees should always try their best to attend the meetings on time. If due to any reason, they cannot attend the meeting on time, they should inform the meeting organizer ahead of time that they will be late.

Issue: Employees decide to work from home whenever they want and decide to inform about it whenever they want.

Scope for Improvement: Employees can work from home whenever they want, but should inform their manager about it, well ahead of time.