Please note that we are upgrading our server 188.8.131.52 to handle mangento in it. This will affect the following IP ranges 184.108.40.206 through 220.127.116.11 and 18.104.22.168 through 22.214.171.124.
During this upgradation proccess HTTP (Apache) will be down for next 5 hours. While all other services like email, FTP will work in the way it should.
Sorry for the inconvenience caused.
You can reach our support team 24 by 7 at email@example.com. This is our primary mode of correspondence. In addition, you might be able to reach us through ‘aurohelp’ IM id on yahoo, MSN, Skype, AOL, GTalk or ICQ.