I was talking to a friend of mine while talking about hosting and he said that Google might soon enter the hosting market in a big way. I was trying to shrug it off (or should we call it the internal fear of losing customers to google? ) and asked him to give me one example of a good product they have other than the search and its adsense which is their primary source of revenue. He immediately took the example of gmail and said ‘Look at Gmail. Anything that I would want in a web based email product is already there.’

He also mentioned another very interesting point. He said that no matter which site he visits, he always felt that they could have done one or two things better. He has also felt that they lacked a few features. (I am quite sure all of us can relate to that). He said that on the contrary, while visiting any google related website, he has always seen that they have the product with all the features he can think of. It is definitely true as I have also experienced the same with Google related products – adsense, adwords, gmail, orkut, voice, maps, etc.

In short, all their products are ‘Customer Centric’. They pay maximum attention to making sure that the product takes care of all the needs of their customers. The consistency in their quality of service is amazing across all their products and I feel is an example that all service providers should try to emulate.

Hats off to Google for setting this benchmark for all of us to try and reach. We will try our best.