Category Archives: Auro News

No Branch At Pune

In the past two days, we have received numerous phone calls about some one opening a branch of Auro Infotech in Pune and offering lucrative salaries. It also appears they mentioned that it is a branch of Auro Infotech, Chennai.


Please be aware of this and plan accordingly.

Please send all queries related to this topic to

Upgrading to SQL Server 2008

We are happy to announce that we are finally upgrading our Microsoft SQL Server from 2005 to 2008 this month.

As you all know, we have been providing Microsoft SQL Server with our Windows Servers for many years now. As a part of the continuous upgrade strategy, we are upgrading our SQL Server database from 2005 to 2008 this month.

Since MS SQL Server 2008 is backward compatible with MS SQL Server 2005 version, we expect this migration to be seamless. As always, we will make sure you are well aware of the upgrade process that impacts your sites, if you use SQL Server database. We will contact you before the upgrade and also let you know about the progress as we proceed. We expect this migration to be completed before the end of the month.

Please feel free to email us or call us if you have any questions on the same.

WordPress 3.2 is here but is full of bugs

WordPress team launched version 3.2 today to coincide with 4th July – American Independence Day. As the WordPress team has always delivered fully tested products in the past, we decided to take the plunge and upgrade to 3.2.

As we started using it, we realized the Manage Links feature was fully broken and we could no longer add or edit or delete any links. We gave the benefit of doubt to the WordPress team, as such minor issues do happen.

Then as we started adding new blogs, and then when we tried adding new images, it gave a serious error that file types were not recognized or something like that.

Now I know for a fact that this version has not been thoroughly tested and has bugs which is not worth using right away. So if a patch is released within a day or so, we will apply it or roll back to the previous version on our blog networks.

If you are planning to upgrade to v3.2, I strongly recommend waiting for a few days before doing so.

New RBI Guidelines for using Paypal

Just received an email from Paypal about changes coming to the account starting 1-Mar-2011

It is quite clear that the RBI wants all payments made to Indian Business Accounts via Paypal should be brought into banks in India, before they can be spent for export related expenses.

This is quite an interesting move as it will surely tighten the tracking of the flow of money – which has been quite difficult all these days.

After the confusion last year, we stopped using Paypal, but I guess it be worth giving it another chance to see if things have improved.

As part of our commitment to provide a high level of customer
service, we would like to give you a 30-day advance notice on
changes to our user agreement for India.

With effect from 1 March 2011, you are required to comply with
the requirements set out in the notification of the Reserve Bank
of India governing the processing and settlement of export-related
receipts facilitated by online payment gateways (“RBI Guidelines”).

In order to comply with the RBI Guidelines, our user agreement in
India will be amended for the following services as follows:

1. Any balance in and all future payments into your PayPal account
may not be used to buy goods or services and must be transferred
to your bank account in India within 7 days from the receipt of
confirmation from the buyer in respect of the goods or services; and

2. Export-related payments for goods and services into your PayPal
account may not exceed US$500 per transaction.

We seek your understanding as we continue to employ our best efforts
to comply with the RBI Guidelines in a timely manner.

We regret any inconvenience caused to you and hope the advance notice
will enable you to plan your future use of our services accordingly.
For further information, click here

If you have any questions, please contact PayPal customer support by
logging into your PayPal account and clicking on “contact us” at the
bottom of the page. We sincerely thank you for your patience and
continued support.


The PayPal Team

Important – 777 Permissions To Be Removed From All Servers

Due to the large scale phishing attacks happening on many of our sites due to the lack of security on many of the domains, we are taking certain steps to protect our servers and the sites from such attacks.

As a part of this, we are disabling 777 access to any website. To accomplish this, we are migrating our servers to SuPHP to secure our PHP and apache configurations. This move will make sure files cannot be written by everyone and will prevent the issue caused by the 777 permissions that were previously allowed on all files.

We are implementing this change in our shared servers on 30-Oct-2010.
suPHP is a tool for executing PHP scripts with the permissions of their owners. With this we have following advantages in shared hosting environment

No folders or files can have 777 permission and it cannot be owned by user “nobody”. This is one of the greatest advantage where we can secure the files and folders in the site as none can do anything other than the site owners.

This change will go in at midnight on 29-Oct-2010 and as of 30-Oct-2010 we will not allow any 777 access on any of our servers.

Site Owner should make following in their site
1. Make sure no 777 permission files or folders/directories present in the site. The recommendation is to change it to 755 for folders and 644 for files.
2. .htaccess file should not contain any php_value. Please move those values under php.ini file instead.

Please feel free to contact us if you need any help with this.

Resellers please pass this is to the respective site owners.

Site Complaints Notification Process at Auro Infotech

In the past year or so, we have received an increasing number of website related complaints of various kinds. Some of the common categories of complaints against sites on the servers managed by us are:

1. Copyright violation notifications against sites
2. Phishing attacks originating from sites
3. Spam mails originating from sites
4. Malicious content such as spyware, worms, etc originating from sites
5. Other types of abuse notifications about the sites

The process to notify these complaints is defined below:

1. Please send an email to with the following information:
a. Name of the site
b. Exact Link where violation occured (This is mandatory for reporting copyright violations, phishing attacks or malicious content notification)
c. Short Description of the issue and the action expected to be taken
d. Name and email id of the team to whom response should be sent

2. We will forward the notification to our clients and we always insist our clients to provide a response within 24 hours on the action taken.

3. If the client provides a response within 24 hours, we will pass it to you. If we do not get a response within 24 hours from our clients, we will take necessary action as per your request and update you.

4. Upon receiving written legal notification postal letter under Indian laws, we will provide the name and address of the clients whose servers are managed by us.

Please note that we manage the servers and the sites on it. We are not responsible for the content that resides on these sites, but as a professional policy, we will follow up on such complaints against sites hosted on servers managed by us.

On a related note, we will write separate blog posts about each of the types of complaints listed above, and the steps that can be taken by our clients to protect their sites from such violations.

Please feel free to contact us if you have any questions about this.

Blackberry using SMTP and POP3

Some of our clients with hosting accounts on our servers have often asked us for details on how to connect their email accounts with their blackberry device.

Since we use Blackberry heavily at Auro Infotech, we are quite comfortable with the setup of Blackberry to be used with email accounts on Auro Infotech hosted domains. This post gives details of the steps involved in setting up the same.

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WordPress upgradation from 2.9.2 to wordpress-3.0.1

From our previous post

We have successfully upgraded our wordpressmu from 2.9.2 to 3.0.1

Here are the steps we followed for this upgradation

We have also upgraded all our plugins and we are happy to say that we are in WordPress-3 club.

Have fun!!

Magento Upgrade from 1.3.1 to

Magento is one of the preferred ecommerce open source platforms we specialise in at Auro Infotech. Recently, Magento announced upgrade to and we also decided to upgrade on of the Magento based sites that we manage.

In version 1.3.1, we faced the following error when we checkout using paypal
“There was an error proccessing your request”

We did many studies to fix this and we finally we decided to upgrade the magento to the latest version as we thought this might fix the issue. Since we developed the skin(theme) for the site, we knew it should be done with great care as we need to merge our custom code with magento code.

As always, before upgrading the live site, we upgraded the testing site with many trial and errors and atlast we did it successfully in testing. We have the steps noted down below which we took while upgrading the production site. Below are the steps which we like to share

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