AuroHosting provides services to clients all around the world. AuroHosting has the responsibility to protect each client and provide them with the best services available. The following guidelines were designed to insure these services. The terms of service are applicable to all AuroHosting.Com Clients.

Content:
All services provided by AuroHosting may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United States Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, unlicensed software or files, or material protected by trade secret and other statue. The subscriber agrees to indemnify and hold harmless AuroHosting from any claims resulting from the use of the service which damages the subscriber or any other party.
Examples of non-acceptable content or links

Pirated software
“Illegal MP3′s”
Hackers programs or archives
Warez Sites
Child Pornography
Illegal Adult Content

AuroHosting will be the sole arbiter as to what constitutes a violation of this provision.

Unlimited Traffic/Hits & Server Resource Usage:
AuroHosting is pleased to offer our clients unlimited traffic/hits, and server usage. Unlimited Traffic/Hits refers to the number of visitors to your website, NOT the amount of bandwidth/data transfer. Your account is still limited to the alotted bandwidth/data transfer included with your selected package. To maintain the integrity of our service the following traffic/usage limitations apply.

Sites with banners, graphics or cgi’s running from their domain being used on other domains.
Sites with immense graphic archives or galleries.
Sites offering immense download archives, such as .zip, .tar, .ra and .GZ.
Sites running large chat room gatherings.
Sites using more than 20% of system resources

If you do not qualify for unlimited traffic/hits, your account may be required to be upgraded, or, AuroHosting may move your site to a different server, to reduce the load on the server you are currently residing… AuroHosting will be the sole arbiter as to what constitutes a violation of usage limitations. Bandwidth/data transfer will go unmonitored until you reach your account limit, then normal over-usage data transfer costs will apply. At any time AuroHosting may move your site to a different server, to reduce the load on the server you are currently residing…

Chat Rooms:
AuroHosting does allow clients to install their own chat rooms. However, these tend to be large system hogs and may fall into the usage limitations clause. We do provide a html based cgi chatroom that runs without hindering the performance of the machine for others. You are free to run your own chat script, as long as it does not hinder server performance.

Background Processes/Programs
AuroHosting may allow programs to run continually in the background, these are considered on a one to one basis and a extra charge may be incured based on system resources used and operational maintenance needed.

Cron Jobs:
AuroHosting does allow Cron Jobs to be conducted on our servers.
IRC:
AuroHosting currently does not allow IRC or IRC bots to be operated on our servers.

Multiple Connections:
Multiple telnet and ftp sessions are allowed, on a single hosting account.

Idle Timeouts:
AuroHosting, Inc may disconnect any idle connection to the network.
Average timeouts are:
FTP – 300 seconds
Telnet – 2 hours

Commercial Advertising – Email:
Spamming, or the sending of unsolicited email, from a AuroHosting server or using an email address that is maintained on a AuroHosting machine is STRICTLY prohibited. For general reference, we consider spam any email that is sent to more than 10 people at a time that did not ask for it to be sent to them.
AuroHosting will be the sole arbiter as to what constitutes a violation of this provision. Opt-In email is acceptiable, as long as Opt-Out/Removal request are fully honored. Please make an effort to limit outgoing mail on your account to no more than 500 pieces per hour. Large mailings are preferred to be sent from the hours of 12AM – 8AM GMT

Backups and Data Loss:
For Shared/Reseller Hosting Clients: Our servers have remote backup via R1Soft. Although, we have this backup in place, it is recommended that you also have a personal backup of your files and data in case of a hardware failure of both the server and our backup. AuroHosting.Com is not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.

For Dedicated Server Clients: You are responsible for your backup. If you ordered a server with secondary drive, it will be used for backup but it is also recommended that you get a remote backup in case of a hardware failure. AuroHosting.Com is not responsible for files and data residing on your server. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on your server.

Server Abuse:
Any attempts to undermine or cause harm to a AuroHosting server or customer of AuroHosting is strictly prohibited. AuroHosting will pursue legal action to the fullest extent for all abuse of the AuroHosting Network.

Suspension/De-Activation:
If any terms or conditions are failed to be followed it will result in grounds for account suspension or de-activation. AuroHosting reserves the right to remove any account without prior notice. If AuroHosting deactivates your account(s) for violating policy, you will forfeit your rights to a refund…and none will be given. No refunds for advance payments, on de-activated accounts. Normal policy is a warning first, and account de-activation the second offense. Serious offenses may cause immediate de-activation.

Payment Due Date Policy:
A billing notice is sent to you 5 days prior to your payment due date. Please settle your account/s on or before your due date. There is a 24 hour grace period after payment due date for you to settle your account/s. After the 24 hour grace period has elapsed and no payment has been received, your account will be suspended.

Cancellation Policy:
For Shared and Reseller Hosting, no refund will be given to the Client should the Client decide to terminate the service five (5) days after payment. Also, there is no refund for domain name registration after payment has been made. We also require one week advance notice for account cancellations. For any cancellation notice we received less than one week prior to your payment due date, we will still charge your credit card. For Dedicated Servers, no refund will be given once payment has been made.
Privacy Policy
AuroHosting respects the privacy of every individual who visits our Web sites, responds to our interactive advertisements or sends us e-mail. This Privacy Statement outlines the information AuroHosting will collect and how we will use that information. This Statement will also instruct you on what to do if you do not want your personal information collected or shared when you visit AuroHosting Web sites, respond to our Web-based advertisements or send us email.
All order forms on AuroHosting utilize a Secure Socket Layer (SSL) or Secure Electronic Transaction (SET) protocol to provide “secure sessions” for our visitors. Through the “secure session,” information that you input into a AuroHosting order form will be sent and will arrive privately and unaltered at a AuroHosting server. This security prohibits other companies and Web users from being able to access your information.

AuroHosting will not collect any personally-identifiable information about you (that is, your name, address, telephone number, or email address) unless you provide it to us voluntarily.
The following are some examples of when AuroHosting may require that you provide personally-identifiable information:
To complete an online order for a product or service (if you do not wish to complete an online order form, we will always provide an option for you to complete an order by calling our phone number)

To enter an online contest or sweepstakes (if you do not wish to complete an online contest or sweepstakes form, we will always provide an option for you to enter by mailing a 3 x 5 card to a specific address)

To request more information about new or current AuroHosting products or services

If you do not want your personally-identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please contact us. We will use reasonable efforts to delete your information from our existing files.
When you do provide us with personally-identifiable information, we may use that information in the following ways, unless stated otherwise:

we may store and process that information to better understand all customer needs and how we can improve our products and services for all customers
we may use that information to contact you with new promotions and announcements if you have previously provided your permission and if the promotions and announcements are in your interest
we may contact you if we have questions about your account

AuroHosting will not sell personally-identifiable information to third parties, unless stated at the time of collection. We may share information with business partners. We are committed to giving you the choice whether or not we use your information for marketing purposes or share information with business partners.